Help
Common problems first — most are solved below. If not, write to us and a person will reply.
›I ran out of tokens
Every plan includes a token allowance that refreshes each billing period — one solved question is one token. Run out mid-period and token packs top you up; they never expire. Settings → Usage shows your balance.
›A file failed to process
Most often the photo is too blurry or too dark to read — retake it closer and in better light, or crop tighter to the one question. A retry never costs a second token when the failure was ours.
›I want my data deleted
Settings → Privacy & data. You can download everything, delete just your coursework, or delete the account entirely. No email required.
Still stuck
Or email us directly at [email protected]
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